Here's Your Change!
"Providing World Class Customer Service"
The Mitchell Area Chamber of Commerce Education Committee and the South Dakota Department of Tourism Presents: Here’s Your Change!
Here's Your Change! will be presented by Dale Carnegie Training. These trainings take place on Tuesday, May 22, 2012 at First Dakota Bank, 500 E. Norway Avenue, Mitchell.
Session one will be held from 8:30-11:30am and features "Effective First Impressions: Face to Face and Attitudes for Service". The starting point for the entire customer service process is meeting and greeting the customer. The vital first moments with the customer set the tone for the entire interaction. Create an unforgettable first impression.
Session two will be from 1:30-4:30pm and explains how to "Create Loyal Customers through Complaint Resolution". There are two aspects of complaints: emotional and rational. Resolving complaints requires dealing with both by clarifying complaints, lowering anxiety for both parties, using practical guidelines, and applying a process that deal with both emotional and rational factors to build even stronger customer relationships.
Registration fees are as follows:
Chamber & Hospitality Members: $79 one session (Both Sessions $139)
Future Members: $99 one session (Both Sessions $179)
Enrollment Deadline is Monday, May 14
Please register with the Mitchell Chamber of Commerce, by calling 996.5567 or emailing sonya@mitchellchamber.com.
All reservations are subject to a 48 hour cancellation notice. Registered attendees will be charged in full in the absence of a 48 hour cancellation notice. Reservations not honored will be billed. Substitutions may be made at any time.